Xerox: Committed to Responsible Minerals Sourcing

Xerox has outlined its net zero ambitions in its 2025 Corporate Social Responsibility (CSR) report, detailing how it cuts emissions across direct operations and its wider supply chain while also increasing circularity, energy efficiency and responsible sourcing.

The company aims to reach net zero by 2040, with interim targets for 2030 shaping its approach to sustainability.

CEO Steven Bandrowczak links these goals to the company’s transformation strategy, stating: "At Xerox, we remain true to our core values – values that reflect who we are and continue to serve as the foundation of our Reinvention.

"The Xerox Reinvention is about embracing the change happening in the world around us: addressing macro trends, simplifying our offerings and driving success for clients and partners. Transformation begins not only through action, but through the conversations that lead to it."

The CSR report confirms a 59.2% reduction in Scope 1 and Scope 2 emissions since 2016. These refer to direct emissions from owned or controlled sources and indirect emissions from purchased energy respectively. Since 2023, Xerox reports a 9.8% reduction in Scope 3 emissions, which include all other indirect emissions across its value chain.

Xerox’s climate targets are verified by the Science Based Targets initiative (SBTi) and align with the 1.5°C global warming limit. The company recently ranked 59th in Sustainability Magazine’s 2025 Top 250 Most Sustainable Companies list.

Climate targets and waste diversion measures

Xerox has set a target to cut Scope 1 and 2 emissions by 60% by 2030 from a 2016 baseline and pledges to reduce water usage by 20% against a 2020 baseline. It also aims to reuse, recycle or recover energy from all facility waste worldwide and commits to 100% landfill avoidance for returned equipment, parts and supplies.

Chief Sustainability Officer Wendi Latko highlights the role of staff in these achievements: "Sustainability is a collective effort. Our employees are key to driving sustainability in our operations, for our clients and in our communities.

"I am especially proud of our progress toward our net zero by 2040 goal. These results are a testament to the dedication efforts of our global teams and the strength of our strategy."

Xerox's circular economy programme focuses on extending the lifecycle of its equipment and consumables. Since 2009, it has diverted more than 600,000 tonnes of returned equipment, parts and supplies from landfill through remanufacturing, reuse and recycling.

In 2024, the company produced 1.7 million toner cartridges using recovered materials, exceeding its post-consumer reuse target of 75%. It reports an average reuse rate of 90% by weight. Only 5% of non-hazardous solid waste is not reused.

Its product families now share common components, allowing up to 95% of machine parts to be reused. Since 2021, Xerox increases the recycled plastic content in new products, with up to 47% post-consumer recycled plastic used in printers, multifunction devices and toner cartridges.

Supplier audits and responsible sourcing

Xerox has stepped up its responsible sourcing efforts, particularly for materials linked to mining activities.

The company expands its due diligence to 132 suppliers in 2024, covering 80% of its global spend. It achieves a 90.5% response rate from in-scope suppliers and focuses on those with the highest impact, especially in the Asia-Pacific region.

Twelve on-site audits were carried out by independent auditors during 2024. Xerox reported no major non-conformances related to child labour risk., with 78% of facilities assessed receiving Silver or Platinum status under the Responsible Business Alliance (RBA) Validated Assessment Program. Xerox also achieved full RBA membership.

The company has confirmed it plans to implement the Extended Minerals Reporting Template in 2026. This will support tracking of minerals such as cobalt, which are often associated with ethical concerns in mining supply chains.

Alissa Weathers, Supplier Connection and Sustainability Manager, says: "Throughout the procurement process, we are committed to fostering connections and creating a supportive environment that nurtures mutually beneficial business relationships.

"Our goal is to establish enduring partnerships that promote resilience, innovation and the development of sustainable products."

ENERGY STAR performance and product efficiency

Xerox enhances the energy efficiency of its products, aligning with ENERGY STAR standards. ENERGY STAR is a US government-backed programme that certifies products and buildings for meeting energy efficiency requirements.

According to its report, Xerox's products use 30% less energy than ENERGY STAR thresholds on average. Since 2010, all eligible new products launched by the company meet ENERGY STAR criteria.

"Every action we’ve taken to invest in the future has been deliberate and purposeful and we’re seeing real signs of our strategy working," adds Steven.

From energy use to materials and supplier practices, Xerox positions its sustainability efforts as part of a broad transformation, using measurable environmental targets to underpin its reinvention strategy.